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Microsoft patches the bug that caused blue screens of death on some computers after updating Windows 10



Almost a week ago, we discussed in Genbeta the problems that Windows 10 and Windows Server users who had installed the updates were experiencing KB5000802 or KB5000809: Recurring blue screens of death every time they tried to use certain types of printer.



For part of the past week, the only option to solve the problem was for uninstalling the update, which we could do from Windows Update or from the console.



A few days later, however, Microsoft posted a video with instructions for apply a workaround.



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But a few hours ago, Microsoft has released a series of 'out-of-band' patches (unscheduled) so that home users and sysadmins can easily apply and thus avoid the appearance of new blue screens without giving up the rest of the improvements of the previous update.







The story of Windows' true blue screen of death and its evolution





Depending on the version of Windows we are using (run winver.exe if you are not sure), the version of the patch to install will vary. This is the list:



  • Windows 10 version 2004 and 20H2: KB5001567

  • Windows 10 version 1909 and Windows Server 1909: KB5001566

  • Windows 10 version 1809 and Windows Server 2019: KB5001568

  • Windows 10 version 1803: KB5001565

In all cases, the description of the update is identical. Namely:




Addresses an issue that could cause a blue screen when trying to print to certain printers using some applications, which could generate the APC_INDEX_MISMATCH error.




All these updates are already available on Windows Update (Start> Settings> Update and Security> Windows Update), listed as 'optional quality update'; as well as Windows Update Catalog and Windows Server Update Services, if we prefer some of those routes.



Via | gHacks